Thank you for visiting Creative Allure. We're committed to ensuring a transparent and satisfactory experience for all our customers. On this page, you'll find detailed information about our shipping, returns, and ordering processes. Understanding these policies will help you make informed decisions and enhance your shopping experience. If you have any questions or need further clarification on any details, please don't hesitate to contact us.
PLACING AN ORDER
To order from Creative Allure simply follow these steps:
- 1. Select Your Items: Browse our product pages and click the "Add to Cart" button for the items you wish to purchase.
- Review Your Cart: Click on the "View Cart" button to see all items in your cart. Here, you can adjust quantities or continue shopping if you wish.
- Check Out: Once you're ready to proceed, the total cost will be calculated at checkout. Follow the prompts to enter your shipping information and choose you payment method.
- Complete Your Purchase: Submit your payment securely. You will receive a confirmation email with the details of your order.
If you encounter any issues or have questions during the ordering process, please reach out to us at mslisa@creativeallure.com. We're here to help!
OUR TRUSTED PRINT PARTNER:
Please note: Some of our products are fulfilled through our trusted print partner and is produced specifically for you upon order, as a made-to-order product. We collaborate closely with our print partner to ensure high-quality, accurate production.
RETURN POLICY
At Creative Allure, we aim to provide high-quality products and a transparent shopping experience. Below are the details of our return policy:
Products Manufactured In-House:
- We accept returns within 14 days of the delivery date.
- Items must be returned in their original condition and packaging.
- To initiate a return, please contact at mslisa@creativeallure.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.
- Refunds will be processed to the original method of payment after we receive the returned item(s) and confirm conditions.
- Customers are responsible for return shipping costs.
Products Manufactured by Our Print Partners:
- Due to the custom nature of these items, products made by our print partner are not eligible for returns. These products are made-to-order specifically for each customer.
- If there is an is issue with your order, such as a manufacturing error or defect, please contact us mslisa@creativeallure.com. We will work with to resolve the issue promptly.
General Guidelines:
- Please inspect your order upon reception and contact us immediately if the items is defective, damaged or if you receive the wrong items, so that we can evaluated the issue and make it right.
- We do not accept returns for items not in their original condition, or items returned more than 14 days after delivery.
ABOUT OUR PRODUCT DESCRIPTIONS
At Creative Allure, we strive to provide accurate and detailed descriptions for each of our products. Our goal is to ensure that you have a clear understanding of what you are purchasing. We do our best to provide high-quality images and thorough descriptions that include dimensions, materials used, and other relevant details.
Please note that while we aim for accuracy, the colors and textures shown on our website may vary slightly due to lighting and differences in monitors or screens. If you have any questions or need further information about any of our products, please don't hesitate to reach out of us. We're here to help you make an informed choice.
SHIPPING POLICY
Thank you for shopping with us. We strive to deliver your purchases in a timely and efficient manner. Here are the details of our shipping policy:
- Orders for in-stock items are generally processed and shipped within 2-7 business days after the order placed and processed.
- Shipping charges for Priority Mail will be calculated at checkout based on the order size and shipping destination.
General Shipping Information:
- Once your order is shipped, we will send you a confirmation email with a tracking number so you can track your package's progress.
- Please ensure that the shipping address provided at checkout is accurate. We are not responsible for packages that are undeliverable due to incorrect address information.
Important Shipping Information:
Please be aware that if your order includes multiple items, they may ship separately. Items fulfilled by our print partner or those requiring different packaging techniques might arrive on different dates. You will receive individual tracking information for each package as it is shipped.
If you have any questions about your order's shipping and handling, please contact us at : mslisa@creativeallure.com
Enjoy your shopping with us!