Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mslisa@creativeallure.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mslisa@creativeallure.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mslisa@creativeallure.com.
Refund & Return Policy
We want you to love your Creative Allure purchase! If you're not completely satisfied, please review our refund and return policy below.
Handcrafted Products
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Returns: You may return your handcrafted product within 14 days of delivery for a full refund, excluding shipping costs. The item must be in its original condition and packaging.
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Refunds: Once we receive your returned item, we will process your refund within 5 business days.
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Exchanges: If you'd like to exchange your item, please contact us to arrange the details.
Made-to-Order Products
Due to the custom nature of made-to-order products, these items are non-returnable and non-refundable unless they arrive damaged or defective.
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Damaged or Defective Items: If your made-to-order product arrives damaged or defective, please contact us within 7 days of receiving your order. We will require a photo of the damage or defect to process your claim. Once approved, we will issue a replacement or refund.
How to Initiate a Return or Refund
To start a return or report a damaged item, please contact us via email at mslisa@creativeallure.com with your order number and details of the issue. We will respond within 48 hours to assist you.
Questions?
If you have any questions about our shipping, return, or refund policies, feel free to reach out to us via email at mslisa@creativeallure.com or through our contact form on the website. We're always happy to assist you!
Thank you for choosing Creative Allure! We can't wait for you to enjoy our playful, hand-drawn creations.