Refund policy

We want you to love your Creative Allure purchase! If you're not completely satisfied, please review our refund and return policy below.

Studio-Shipped Products

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns of studio-shipped products are eligible for a full refund, excluding shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at mslisa@creativeallure.com with your order number and details of the issue. We will respond within 48 hours to assist you.

If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs for ordinary returns. Items sent back to us without first requesting a return will not be accepted.

Returns will need to be sent to: Creative Allure, 1440 Broadway, Ste. 200-519, Oakland, CA 94612.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Made-to-Order Products

Due to the custom nature of made-to-order products, these items are non-returnable and non-refundable unless they arrive damaged or defective.

If your made-to-order product arrives damaged or defective, please contact us within 7 days of receiving your order. We will require a photo of the damage or defect to process your claim. Once approved, we will issue a replacement or refund.

Digital downloads

Digital downloads, including Embroidery PDF Patterns and Printable Planners PDF, are delivered as PDF files rather than physical items. Packaging, return shipping labels, and physical-damage instructions do not apply to these downloads.

If you have trouble receiving, downloading, or opening your PDF, email mslisa@creativeallure.com with your order number and a description of the problem. After reviewing your purchase and the issue, we can supply an approved replacement download link by email where appropriate. Keep your downloaded files safely saved; ongoing or unlimited download access is not promised. The existing personal-use license continues to apply.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at mslisa@creativeallure.com.

Questions?

If you have any questions about our shipping, return, or refund policies, feel free to reach out to us via email at mslisa@creativeallure.com or through our contact form on the website. We're always happy to assist you!

Thank you for choosing Creative Allure! We can't wait for you to enjoy our playful, hand-drawn creations.