Shipping policy
Shipping Profile
Welcome to Creative Allure! We aim to make your shopping experience smooth and delightful, from browsing our whimsical designs to receiving your package at your doorstep. Here's what you need to know about our shipping process:
Processing & Shipping Times
We offer two types of products in our shop:
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Handcrafted Products (shipped directly from our studio)
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Made-To-Order Products (fulfilled by our print partners)
Handcrafted Products
These items are lovingly created and shipped from our studio in Oakland, CA.
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Processing Time: 3-5 business days
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Shipping Time: 3-7 business days (depending on your location)
We carefully package these items to ensure they arrive in perfect condition, ready to brighten your day!
Made-To-Order Products
Our Made-to-Order products, such as totes, and journals, and accessories, are made-to-order by our trusted print partners.
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Processing Time: 5-10 business days
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Shipping Time: Varies by product and location (typically 7-12 business days within the U.S.)
Since these items are produced on demand, they ship separately from our handcrafted products.
Shipping Rates
Shipping rates are calculated based on the type of product and your shipping destination. You will see the shipping cost at checkout before completing your order.
Multiple Shipments
If you order both handcrafted and made-to-order products, you may receive multiple packages. Each item will be shipped as soon as it is ready.
Order Tracking
Once your order ships, you'll receive a tracking number via email to keep an eye on your package's journey.
Lost or Delayed Packages
While we do our best to ensure timely delivery, delays can occur due to unforeseen circumstances. If your package is lost or delayed beyond the estimated delivery time, please contact us, and we'll work to resolve the issue promptly.
Questions?
If you have any questions about our shipping policies or your order status, feel free to reach out to us via email at mslisa@creativeallure.com or through our contact form on the website. We're always happy to assist you!
Thank you for choosing Creative Allure! We can't wait for you to enjoy our playful, hand-drawn creations.